Frequently Asked Questions

Everything you need to know about our craftsmanship and services.

What is the standard shipping timeframe?

Most orders are processed within 1-2 business days. Standard ground shipping typically arrives within 3-7 business days, while expedited options are available at checkout.

What is your return policy?

We accept returns of unworn, unused merchandise in original packaging within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return or exchange.

How do I care for my leather boots and bags?

To preserve the quality of your leather, we recommend using our specially formulated leather cleaners and conditioners. Avoid prolonged exposure to direct sunlight and moisture.

Do you offer international shipping?

Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery location and order value.

Can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment billing.